“Management is doing things right; Leadership is doing the right thing”
Miguel ( Mike ) Guerrero
Chairman/CEOMike Guerrero is the founder and President of Definiti Comp Solutions. Since 1989, Mike has worked with highly respected firms in the industry, which has provided him with a broad background to launch and lead a fast growth enterprise. Always an innovator, entrepreneur and leader, he initiated and implemented many new programs in his previous leadership positions. He sees Definiti as an enterprise that offers clients “best in class” service by managing and bringing clarity to the true cost of healthcare. Mike is a strong believer that people make all the difference in bringing “best in class” service when they are empowered to do the right thing. dgdfgfdgfdgdsdfsfsasdadsaasdadsdgdfgfdgfdgdsdfsfsasdadsaasdadsdgdfgfdgfdgdsdfsfsasda
President/COOWith over twenty-four years of operational and account management experience in the field of Workers’ Compensation medical cost containment, Amaro Ngo brings exceptional experience and know-how to the operations of Definiti Comp Solutions. He is a gifted communicator and a natural leader who thrives on building organizational excellence. Amaro has depth in understanding the industry and is prolific in developing people, process and systems. He has earned the respect of clients, by delivering on promises and by being honest and above board setting aggressive but realistic objectives. Amaro’s focus will be on people development, continuous process improvement, systems development and to build capacity and capability into Definiti’s infrastructure.
Senior Vice President, Business DevelopmentAlberto Rivera has over twenty-five years’ experience in medical cost containment and workers compensation. Alberto is responsible for all sales and business development related initiatives for Definiti Comp Solutions products and services. Prior to Definiti, Alberto held various management and sales roles for Concentra, Inc and Occupational Solutions. He has extensive experience in managing major accounts and developing new business. Alberto’s strong relationships and reputation in the industry positions him well to lead sales and anchor the business development for Definiti Comp Solutions.
"Whenever you enter a relationship with a supplier you wonder about whether or not they can be trusted to do what they say they will do. Will they be available when I have questions? Will the level of service fall off after a period of time? Will the quality of work deteriorate? Definiti has never disappointed me in any of these areas. They are serious about their mantra of keeping clients for life. During the entire time span of my relationship they have met or exceeded my expectations. When I have an issue or question they are prompt with a response and not only to us but to our provider as well.
Definiti has excellent turn-around time. They respond to problems within 24 hours. The quality of service has been consistent and constant with no drop-off. To summarize I would say that the people at Definiti have the highest of integrity simply because they follow-up, follow-through and most importantly they do what they say. I would gladly recommend Definiti for your medical bill review needs."