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"Whenever you enter a relationship with a supplier you wonder about whether or not they can be trusted to do what they say they will do. Will they be available when I have questions? Will the level of service fall off after a period of time? Will the quality of work deteriorate? Definiti has never disappointed me in any of these areas. They are serious about their mantra of keeping clients for life. During the entire time span of my relationship they have met or exceeded my expectations. When I have an issue or question they are prompt with a response and not only to us but to our provider as well.
Definiti has excellent turn-around time. They respond to problems within 24 hours. The quality of service has been consistent and constant with no drop-off. To summarize I would say that the people at Definiti have the highest of integrity simply because they follow-up, follow-through and most importantly they do what they say. I would gladly recommend Definiti for your medical bill review needs."
Based in Lake Forest, California, Definiti is a National Workers’ Compensation Cost Containment provider that offers Best Net Value with superior customer service. Our internal mantra; “Customers for Life”, drives our relentless pursuit to exceed customer expectations, with the goal of our customers becoming our advocates as well as a source for our best referrals. Customer retention ranks high on our internal priorities and we support this priority by integrating our business processes to fit the requirements of our customers with the right technology, along with rigorous attention to our people selection and positioning.Learn More