Definiti Leadership Team
With over 75 years of combined industry experience, the Definiti Leadership team believes that our business success depends upon our team. By helping our team utilize their strengths and develop their full potential we can deliver a superior level of service, known as the ‘Definiti Experience’ for our clients, partners and to the marketplace.
Miguel ‘Mike’ Guerrero
Chairman & CEO
Mike Guerrero is the founder and President of Definiti Comp Solutions. Since 1989, Mike has worked with highly respected firms in the industry, which has provided him with a broad background to launch and lead a fast-growing enterprise. Always an innovator, entrepreneur and leader, Mike sees Definiti as an enterprise that offers clients best-in-class service by managing and bringing clarity to the true cost of Healthcare. Mike is a strong believer that people make all the difference when they are empowered to do the right thing.
Amaro Ngo
President & COO
With over twenty-four years of operational and account management experience in the field of Workers’ Compensation medical cost containment, Amaro Ngo brings exceptional experience and know-how to the operations of Definiti Comp Solutions. A gifted communicator and natural leader who thrives on building organizational excellence. Amaro has an in-depth understanding of the industry and is prolific in developing people, process and systems. He has earned the respect of our clients by delivering on promises and by setting aggressive, yet realistic objectives.
Alberto Rivera
Senior Vice President, Business Development
Alberto Rivera has over twenty-five years’ experience in medical cost containment and workers compensation. Alberto is responsible for all sales and business development related initiatives for Definiti Comp Solutions products and services. He has extensive experience in managing major accounts and developing new business. Alberto’s strong relationships and reputation in the industry position him well to lead sales and anchor the business development for Definiti Comp Solutions.
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Clients For Life
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“Shasta County Risk Management began using Definiti Comp Solutions in 2013 and instantly recognized big cost savings not only on bill review fees, but on our medical cost savings, in comparison to our prior vendor. Definiti is responsive, has great service, very competitive pricing, and quick bill review turn-around times. We are very happy to benefit from their expertise and anticipate many years of great service to come.”
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“Our insurance company has used various Bill Review companies over the years. From the well-known and most popular, to the smaller ones. From my experience, well-known is not always better. We transitioned to Definiti Comp Solutions in 2010; we will stay with Definiti. They respond to our needs and requests with a “we can do that for you” attitude. They go the extra step to provide great pricing, excellent savings and above all, exemplary customer service. There are other Bill Review companies; we choose Definiti.”
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“Whenever you enter a relationship with a supplier you wonder about whether or not they can be trusted to do what they say they will do. Will they be available when I have questions? Will the level of service fall off after a period of time? Will the quality of work deteriorate? Definiti has never disappointed me in any of these areas. They are serious about their mantra of keeping clients for life. During the entire time span of my relationship they have met or exceeded my expectations. When I have an issue or question they are prompt with a response and not only to us but to our provider as well. Definiti has excellent turn-around time. They respond to problems within 24 hours. The quality of service has been consistent and constant with no drop-off. To summarize I would say that the people at Definiti have the highest of integrity simply because they follow-up, follow-through and most importantly they do what they say. I would gladly recommend Definiti for your medical bill review needs.”
