Whenever you enter a relationship with a supplier you wonder about whether or not they can be trusted to do what they say they will do. Will they be available when I have questions? Will the level of service fall off after a period of time? Will the quality of work deteriorate? Definiti has never disappointed me in any of these areas. They are serious about their mantra of keeping clients for life. During the entire time span of my relationship they have met or exceeded my expectations. When I have an issue or question they are prompt with a response and not only to us but to our provider as well.
Definiti has excellent turn-around time. They respond to problems within 24 hours. The quality of service has been consistent and constant with no drop-off. To summarize I would say that the people at Definiti have the highest of integrity simply because they follow-up, follow-through and most importantly they do what they say. I would gladly recommend Definiti for your medical bill review needs.
Claims Adjuster, National TPA
The very first, initial impression of any company, is seen in their management staff. Management sets the values and standards upon which their company is founded, and the services provided.
Definiti ranked very high in this regard and has met and exceeded our expectations in providing consistent quality work with no "drop off" over time. The efforts of their staff to bring the best savings to our company, the timeliness of their return on bill reviews, the availability when questions arise, the willingness to go the extra mile....we have never been disappointed. Bashas is pleased to recommend Definiti to anyone.
I have used Definiti Healthcare Management for the first time while employed here. I must say that I have been very pleased with their services thus far. Every request that I have submitted has been filled in a timely fashion and I am always provided with a breakdown of the savings provided. I would definitely recommend the use of Definiti Services to other companies.
Whenever I speak with the staff at Definiti it is a very satisfying experience. They are always friendly, helpful and very cordial. They respond immediately to requests for service and are happy to provide information about items including pricing and savings. They offer training sessions to give information about their products and services. I would recommend Definiti to anyone who likes to interact with an exceptional group of caring individuals.
Nurse Case Manager
TRISTAR Managed Care
Hello, my name is D Preston. I am a T 7/8 paraplegic due to a motocross accident in 1988. Yes, that’s 20 years of Medical supplies and equipment required daily. Throughout the years I have tried many different medical supply companies and when I discovered Definiti back in 8/2004, I was very impressed right from the start. My monthly orders and special needs are shipped to me and I usually get them on the very next day. I tell you that this has never happened until I started using Definiti. I even get monthly calls to see if I need to order anything. And to top it off, I needed a new power wheelchair and I received it in 15 days!! Now that’s service. Definiti provides outstanding customer service and I am very pleased and satisfied with them and their efforts to put the customer first in every way possible.
D. Preston, California, Definiti Catastrophic Care patient
