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Company Overview

Based in Lake Forest, California, Definiti is a National Workers’ Compensation Cost Containment provider that offers Best Net Value with superior customer service. Our internal mantra “Customers for Life”, drives our relentless pursuit to exceed customer expectations, with the goal that customers become our advocates and a source for our best referrals. Customer retention ranks high on our internal priorities and we support this by integrating our business processes to fit customer requirements with the right technology and rigorous attention to our people selection and positioning.

Our business focus is improving “bottom-line” results in the area of workers’ compensation costs for our customers. Our business processes are designed to bring the “Best Net Value” impact to our customer’s P&L with a disciplined focus on accuracy, turnaround time, and customer service. Everything we do and believe can be summarized in our dedication to customer satisfaction which is the cornerstone of our ultimate objective of “Customers for Life”.

At Definiti, we are driven to make a positive impact in the cost of healthcare by providing the following services:


"The very first, initial impression of any company, is seen in their management staff. Management sets the values and standards upon which their company is founded, and the services provided.

Definiti ranked very high in this regard and has met and exceeded our expectations in providing consistent quality work with no "drop off" over time. The efforts of their staff to bring the best savings to our company, the timeliness of their return on bill reviews, the availability when questions arise, the willingness to go the extra mile....we have never been disappointed. Bashas is pleased to recommend Definiti to anyone."

- Barbara S., Claims Administrator, Bashas Supermarkets