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Company Overview

Based in Lake Forest, California, Definiti is a National Workers’ Compensation Cost Containment provider that offers Best Net Value with superior customer service. Our internal mantra “Customers for Life”, drives our relentless pursuit to exceed customer expectations, with the goal that customers become our advocates and a source for our best referrals. Customer retention ranks high on our internal priorities and we support this by integrating our business processes to fit customer requirements with the right technology and rigorous attention to our people selection and positioning.

Our business focus is improving “bottom-line” results in the area of workers’ compensation costs for our customers. Our business processes are designed to bring the “Best Net Value” impact to our customer’s P&L with a disciplined focus on accuracy, turnaround time, and customer service. Everything we do and believe can be summarized in our dedication to customer satisfaction which is the cornerstone of our ultimate objective of “Customers for Life”.

At Definiti, we are driven to make a positive impact in the cost of healthcare by providing the following services:


"Whenever you enter a relationship with a supplier you wonder about whether or not they can be trusted to do what they say they will do. Will they be available when I have questions? Will the level of service fall off after a period of time? Will the quality of work deteriorate? Definiti has never disappointed me in any of these areas. They are serious about their mantra of keeping clients for life. During the entire time span of my relationship they have met or exceeded my expectations. When I have an issue or question they are prompt with a response and not only to us but to our provider as well.

Definiti has excellent turn-around time. They respond to problems within 24 hours. The quality of service has been consistent and constant with no drop-off. To summarize I would say that the people at Definiti have the highest of integrity simply because they follow-up, follow-through and most importantly they do what they say. I would gladly recommend Definiti for your medical bill review needs."

- Claims Adjuster, National TPA