MISSION
Definiti is dedicated to provide the “Best Net Value” in healthcare cost management through the passionate pursuit of innovation, excellence, and client relationship.
We accomplish this by cultivating an environment of trust, integrity, mutual respect and teamwork at every level of our organization. Our ultimate mission is to win and keep customers for life.
VISION
Definiti’s vision is to be a company committed to innovation, pursuit of excellence and profitable growth. We believe the platform for providing these initiatives lies fundamentally with our associates, realizing that if we help our associates develop their full potential it will result in delivering a superior level of service by managing and improving the “Definiti Experience” of providing services to our clients. We believe in the dignity, self-worth and potential of each individual and that we all have value. Definiti will be a place where effort to achieve will be rewarded and accomplishment will be celebrated.
As innovators, we will constantly look for new and different methods to serve our clients. At every point of contact we have an opportunity to provide added value to our clients by listening and proactively responding to their needs. We will strive to be in the forefront of technology only when technology can be used to add value to the delivery of our service and provide a higher level of client satisfaction.
We will pursue excellence by knowing our clients, understanding their expectations and meeting their needs by listening and responding with solutions and adjustments to our methods and practices to provide superior service. We never want to lose the voice of our clients and the trust of our customers. Our goal is to win and keep customers for life. Our commitment:
We will seek to grow profitably by design; creating and developing systems that provide consistency and constancy and clarity, delivering services that add value that set us apart in the market. We will grow through referrals, reputation and relationships.
VALUES
To honor God in the marketplace
We believe that God has created us uniquely and we each have potential for exceptional creativity and service to others. We recognize that we serve God by serving others and we are accountable to be truthful and to have the highest level of integrity in our relationships with others. Our belief is not exclusionary to anyone and not an expression of a particular religious belief but rather embraces all others as God’s highest creative expression in our world and worthy of our best in servant leadership.
Innovation
At Definiti, we recognize change is a constant and we place a high value on finding new and better ways to serve and accommodate our clients. In fact, the driver of innovation begins by listening to our clients and works backward to the way we communicate, connect, and process our business. The creativity and implementation of innovation is generated by our people seeking to find better solutions that add value for our clients.
The pursuit of excellence
The pursuit of excellence means we seek to know our clients to the level we can meet and exceed their expectations. We recognize all our clients are unique and have individual business requirements; therefore, we place a high internal value to be flexible in the delivery of our services to add value for our clients. In addition, we seek to deliver excellence through clear, accurate and concise communication, at every point where we interact with our clients.
Profitable growth
The security of our people and the level of value we create for our clients are dependent on our economic success. We wish to have a positive impact on our people and their families by being in position to reward excellence, which will in turn positively impact our clients with a higher level of service. Profitable growth also assures we can serve others by investing back to charity and ministry.
Help people find purpose and meaning
Although in business for profit, we treat our employees with respect and dignity. We value our employees and realize we are successful because of their commitment. At the end of the day we need to know that we gave our best to help people find their purpose in life. When a person understands their purpose, the glory of God is revealed. That glory changes cultures.
