Definiti understands the difficulties an injured worker faces after a catastrophic life changing injury. Therefore, we work closely with the Physician, Therapist, Care Giver, Case Manager, and family members to secure the individual with the right medical equipments and supplies. More than just a vendor, we want to be part of the solution for the injured worker as he/she strives to regain independence.
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Catastrophic Care Patients
We make it easy to approve and reorder items for long term care patients. Definiti calls all our Long Term Care clients each and every month prior to shipping their monthly products, to ensure they are in need of the products that are being ordered for them. We make sure that the patients receive only what is needed, and the insurance company is only billed for products that are used.
Definiti does not Auto-Ship.
Customer Care
We instill peace of mind – even with hard to find items- because our customer care team takes personal responsibility for ensuring the products are correct and on time, with the most cost effective way. Our ultimate mission is to Keep Customers for Life.
Product Knowledge
We understand that a difficult procurement doesn’t change the fact that patients still need their equipment right away. When it comes to finding and delivering equipment on-time, our associates work tirelessly to come through for you and your clients. Definiti provides products that are particular and unique to each patients needs.
Click here for FAQ’s regarding our Catastrophic Care/DME service
